IT Forms - Redeemer Forms

Various IT forms such as feedback about new IT products, data requests, and library access for affiliated external users.

URL

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Your Information

If you are submitting a feedback form and wish to do so anonymously, please use “Anonymous Submission” for your ‘name’ and “noreply@redeemer.ca” for your ’email’.

Name(Required)

First Last

Redeemer Email(Required)

Form Selection

What form would you like to submit?(Required)

IT General Feedback

IT Technology/Product Feedback

IT Feature Request

Former Employee Data Request

Discovery GGA Access

Library Access

Student Worker Printing Access

Zoom Cart Booking

HR-IT Extended Leave Form

Introduction

We are committed to providing you with the best possible IT experience. Your feedback plays a crucial role in shaping our services and ensuring we meet your needs. By sharing your thoughts, you help us identify areas for improvement and make informed decisions about future technology initiatives. Thank you for your valuable contribution.

Information About Your Experience

How did you contact the IT department?

Who were you in contact with?

Full time IT staff, student worker, etc.

Feedback

How satisfied are you with the overall quality of IT services?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Other

How would you rate the responsiveness of the IT department to your inquiries?

Very responsive

Responsive

Neutral

Not responsive

Very not responsive

Other

Are the IT resources (software, hardware, network) you need readily available?

Very available

Available

Neutral

Not available

Very not available

Other

How effective is IT's communication regarding service updates and outages?

Very effective

Effective

Neutral

Ineffective

Very ineffective

Other

What IT resources are most important to you?

Do you have any suggestions for enhancing your overall IT experience?

Additional Comments

Any additional feedback?

Thank you for completing the IT General Feedback form!

Introduction

Device Information

What product/item are you reviewing?(Required)

Mac Mini

Fingerprint Scanner

Google Passkeys

How often do you use the product/item?(Required)

How long have you been using the product/item?(Required)

Feedback

Please skip over any questions that do not apply to the product you are reviewing.

The product's interface is intuitive.

The product was easy to set up.

Communications about the product (including training guides) were easy to find and helpful.

The device responds quickly to user input.

How often does the product perform as expected?

How would you rate the general performance of the product?

How well does the product meet your needs?

Which features of the product do you find most valuable?

Are there any features you feel are missing or could be improved?

If you could change one thing about our product/item, what would it be? Any additional comments?

Thank you for completing the IT Technology/Product Feedback form!

Feature Information

Please thoroughly explain information about the feature you are requesting.

Disclaimer: There is no guarantee this feature can/will be implemented.

Name of the feature (if applicable)

What service is this feature connected to?(Required)

Example: Google, Discovery, etc.

Feature description(Required)

Reason for request(Required)

Additional information

Disclaimer

Please fill out this form to request access to the emails and/or data of departed employees. Your request will be reviewed and processed once all proper authorizations have been received.

Disclaimer: There is no guarantee that the data you are looking for will be recoverable. IT will do its best but there are limits for how long the data stays on our systems.

Additional Information About You

Department(Required)

Job Title(Required)

Phone Number/Extension(Required)

Information About The Former Employee

Name(Required)

First Last

Former Department/Team(Required)

Last Known Job Title(Required)

Relation to the Former Employee(Required)

Access Requirements

Please provide detailed information regarding the specific emails and data you are requesting access to. The more specific you are, the easier it will be for us to locate and provide the requested information.

Email Account Access

Please specify the email account(s) you require access to and provide any additional details such as specific folders or timeframes.

Data Access

Please specify the what data (folders, files, etc.) you need access to including the name(s).

Purpose & Justification

Please provide a clear explanation of the purpose for accessing the departed employee’s emails and data. Additionally, include any relevant justifications or legal requirements that support your request.

Purpose & Justification(Required)

Additional Information

Please provide any additional information or comments that may be helpful in processing your request.

Additional Information

Declaration

GGA Information

This form is to request access to Discovery for GGA’s who do not have an active Redeemer account.

If your GGA needs to contact students via video calling (comments through Discovery are not sufficient), then please let us know in the “Additional Information” section and we may provide them with a Redeemer email account to use.

Name(Required)

First Last

Non-Redeemer Email(Required)

Have they previously been given a Redeemer network or local Discovery username?(Required)

If they were previously a student or employee of Redeemer, please select “Yes”.

Yes

Previous Username

If you know what that username was, please provide it below.

Job Information

Start Date(Required)

End Date(Required)

Position(Required)

Course Codes(Required)

If there are multiple versions of a course running, please include all relevant section letters.

Additional Information

Requested User Information

This form is to request access to library resources for those who do not already have a Redeemer account.

Note: this is up to the approval of IT based on Redeemer’s access policy.

Name of the person(Required)

First Last

Reason for request(Required)

Student Information

IT and Finance will be able to monitor printing use. If you believe your student worker is abusing printing privileges, please let us know and we can investigate the issue.

Name(Required)

First Last

Redeemer Email(Required)

Job Information

Start Date(Required)

End Date(Required)

Position(Required)

Department Account Number(Required)

Additional Information

Booking Information

This form will contact both IT and the Registrar’s Office. IT will deliver the Zoom cart and the Registrar’s Office will book the meeting.

Note: Not all classroom are equipped with Zoom technology. For more information (including a list of licensed classrooms), please check out the Redeemer App (specifically audio-visual > hybrid/remote classroom support): app.redeemer.ca/pages/audio-visual

Warning: One week notice is required to book a Zoom cart. There is only one Zoom cart in each building. We follow the first-come, first-served policy when deciding conflicts.

Disclaimer: Submitting this form does not guarantee the Zoom cart is available for your use. This request must first be approved by IT and the Registrar’s Office.

Reason(Required)

Guest Instructor

Conference

Campus Event

Other

Other(Required)

Time & Dates(Required)

Course Code

If applicable

Location(Required)

Additional Information

HR-IT Extended Leave Form

This form is to be completed by HR. The purpose is to communicate what should happen to IT-related items (such as accounts and devices) for the employee on an extended leave.

If you are the employee’s supervisor, please contact HR to start and complete this form.

Employee Information

Name(Required)

First Last

Preferred Name (if applicable)

Username(Required)

Employee ID (Number)(Required)

Position(Required)

Start of Leave Date(Required)

Projected Return to Work Date(Required)

Supervisor's Name(Required)

First Last

Account Section

Which of the following accounts should be suspended while the employee is on leave?(Required)

Definition: a suspended account is an account that cannot be logged into. This would prevent employees from working when they legally should not be and prevent any cyber security threats through their account while they are not checking it. Any data on/associated with the account will be unaffected but Google will not receive any new emails while the account is suspended.

Note: we will not reset any passwords unless explicitly requested.

Redeemer network account (access to RU App, Self Service, etc.)

Google Workspace

Microsoft 365

Discovery

LastPass

Ninjio videos

VPN

Zoom

Do email routing rules need to be configured?(Required)

Note: this should not be set if the employee will be actively using their Google account while on leave or if the employee’s Google account will remain active and they have already/plan to create a vacation responder with a message. If unsure, please either contact IT before submitting the form or add details about the situation in the additional notes field.

What custom message should the sender receive when they try to email the employee?(Required)

What email account should receive the forwarded messages?(Required)

When should the rule be configured?(Required)

Note: this needs to be configured manually (ideally) during business hours

Right away

Day they leave

Day after the day they leave

Other

When should the rule be turned off?(Required)

Note: this needs to be configured manually (ideally) during business hours

Day they return

Day before they return

Week before they return

Other

Any additional notes about account access or routing rules?

Technology Section

Is there a phone extension assigned to the employee?(Required)

Office Number(Required)

Phone Extension(Required)

Should the voicemail password be reset to default?(Required)

This would allow the supervisor to monitor incoming calls and change the voicemail message during the employee’s leave

What technology does the employee have?(Required)

Laptop

Desktop

Monitor(s)

Mouse

Keyboard

Other

None

Other(Required)

Will the employee retain their device during their leave?(Required)

Will their device be used by anyone covering their leave?(Required)

Yes

Will there be any overlap time between the leaving employee and the one using their device?(Required)

Yes

Please explain further(Required)

IT will contact the supervisor to ensure as smooth of a transition as possible

Date employee's technology will be returned to IT(Required)

Will data on the device need to be preserved for the employee's return?(Required)

Yes – leave as is but it can receive updates/upgrades as needed

Yes – the data can be backed up (on Google Drive) and computer re-incorporated into IT’s ecosystem

Yes – leave completely as is (do not touch unless explicitly told that is allowed)

No – hard drive can be wiped and computer re-incorporated into IT’s ecosystem if needed

Other

Date device will be returned to the employee (post leave)(Required)

Same day as their projected return date

Other

Any additional information about the employee's technology?

Additional Information

Any additional notes or information that would help IT?

I acknowledge that the information in this form is correct (to my knowledge) and that I will update IT if anything changes during the employee's leave(Required)

Yes

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